499bt's Privacy Policy
Find out how your personal information is collected, used, and kept secure — with complete transparency.
1 Introduction & Scope of Policy
499bt ("we", "our", or "the platform") operates a safe and reliable online betting and casino service for users in Bangladesh. Your privacy is our highest priority. This privacy policy explains what information is collected when you visit the 499bt website (https://499bt.bar) or use our services, why it is collected, and how it is used, stored, and kept secure.
This policy applies to all 499bt services, sub-pages, mobile versions, and user accounts. If you are at least 21 years old and use our services, you are considered to have agreed to this policy. We recommend reviewing the terms set out in this policy on a regular basis.
2 What Information We Collect
To maintain the quality of our services and keep your account secure, 499bt may collect the following types of information:
2.1 Information You Provide Directly
- Name, date of birth, and national identity card details (for age verification)
- Email address and mobile number (for communication and account verification)
- Preferred username and password
- Payment method details — bKash, Nagad, or Rocket account numbers (to process transactions)
- Any information provided when contacting our support team
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, language settings, and operating system information
- Log data about which pages you visited and how long you spent on them
- Behavioral data collected through cookies and similar tracking technologies
- Referral source information (how you arrived at our site)
2.3 Transaction-Related Information
- Deposit and withdrawal amounts and date-time records
- Betting history and gaming activity records
- Bonus and promotion usage information
3 Purpose of Using Information
499bt uses collected information only for the following legitimate purposes:
- Account management: Opening new accounts, verifying identity, and ensuring secure login.
- Transaction processing: Completing deposit and withdrawal requests via bKash, Nagad, and Rocket.
- Customer support: Resolving your issues via live chat and email ([email protected]).
- Service improvement: Analyzing user experience to improve site functionality and the gaming experience.
- Fraud prevention: Detecting unusual activity to keep accounts and funds secure.
- Responsible gaming: Identifying signs of addiction and providing necessary support.
- Communication: Sending important service-related messages and security alerts.
- Legal compliance: Adhering to applicable laws and regulations.
4 Cookies & Tracking Technologies
The 499bt website uses cookies and similar technologies. Cookies are small text files stored in your browser that help recognize you on your next visit.
4.1 Types of Cookies
- Essential cookies: Required for core website functionality, login sessions, and security — these cannot be disabled.
- Functionality cookies: Remember your preferences (such as language) and create a personalized experience.
- Analytics cookies: Help improve site quality by analyzing visitor behavior.
- Security cookies: Used to prevent CSRF attacks and other threats.
You can manage or delete cookies from your browser settings. Please note that disabling essential cookies may affect your ability to use some features of the site.
5 Sharing Information with Third Parties
499bt never sells your personal information. Information may be shared with third parties only in the following limited and necessary circumstances:
- Payment processors: Only the information necessary to complete transactions, in accordance with the respective policies of bKash, Nagad, and Rocket.
- Technology service providers: Trusted partners involved in cloud hosting, cybersecurity, and technical support — who operate under strict confidentiality agreements.
- Game providers: Gaming log data may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — solely for the purpose of delivering the service.
- Legal authorities: Information may be provided to relevant authorities when required by court order, legal obligation, or fraud investigation.
Your information is not shared with any third party for purposes other than those listed above. 499bt does not exchange any information with advertising networks or data brokers.
6 Data Security Measures
499bt has put multiple layers of security measures in place to keep your information safe:
- SSL encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
- Password hashing: Your password is never stored in plain form — advanced hashing algorithms are used.
- Firewall and anti-fraud system: Suspicious activity is automatically detected and blocked.
- Two-factor authentication: An additional layer of security is provided when accessing your account.
- Regular security audits: Periodic audits are conducted to identify system vulnerabilities.
- Data access controls: Only authorized staff can access the information they need.
However, no method of internet or electronic storage is 100% secure. We make every effort, but complete security cannot be guaranteed. If you notice any suspicious activity, please report it to [email protected] immediately.
7 Data Retention Period
499bt does not retain your personal information beyond what is necessary. Retention periods depend on the type and purpose of the information:
- Account information: Retained for as long as the account is active, and for the legally required period after it is closed.
- Transaction records: Retained for a specific period as required by financial regulations.
- Customer support conversations: Retained for a reasonable period after the issue is resolved.
- Marketing preferences: Retained until consent is withdrawn.
- Log files: Retained for a limited period for security analysis, then deleted.
8 Your Rights & Controls
You have the following rights regarding your personal information, and 499bt respects these rights:
8.1 Right to Access Information
If you want to know what information we hold about you, you may request it at any time. We will provide that information within the applicable timeframe.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via the support team.
8.3 Right to Delete Information
If you close your account, you may request deletion of any information that is not required beyond legal obligations. However, some information may need to be retained for a specific period for regulatory or legal reasons.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may withdraw your consent at any time. However, it is not possible to stop sending important service-related messages (such as security alerts).
To exercise these rights, email [email protected] or contact us via live chat.
9 Protection of Minors' Information
499bt provides services only to those aged 21 and above. We do not knowingly collect any information from minors. If a person registers using a false age and this comes to our attention, their account will be immediately closed and all related information will be deleted.
If you become aware that a minor has registered on our site, please notify us immediately at [email protected].
10 Third-Party Links & Services
Game providers featured on our site — such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — have their own privacy policies. 499bt is not responsible for the privacy practices of these third parties. We recommend reading their respective policies before using their services.
Likewise, when transacting through bKash, Nagad, or Rocket, the respective app's own data collection policy will apply, which is outside the control of 499bt.
11 Policy Changes & Updates
499bt reserves the right to revise this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through the site. Continued use of the site after a revised policy is published will be considered acceptance of the new policy.
The latest version of the policy will always be available at https://499bt.bar/privacy-policy. We recommend visiting this page regularly to keep yourself up to date.
12 Contact & Complaints Process
If you have any questions, concerns, or complaints about this privacy policy or the handling of your information, please get in touch with us. Our support team is available 24/7 in both Bengali and English.
We take all complaints seriously and aim to resolve them as quickly as possible. We are committed to protecting your privacy.
Have a question? We're here to help
For any queries about the privacy policy, contact our support team. Live chat support is available 24/7.